Solutions for Helpdesk

Many network administrators have wished at times that they could reach through their network and see for themselves what problems a device is having. Being able to see what is displayed on the device, what commands the user is keying, and the overall status of the device itself could be incredibly helpful when trying to understand what has gone wrong with a device.

Avalanche Remote Control is the perfect helpdesk tool to make mobile device support much easier by assisting end users that have questions about using a mobile device.
With Avalanche Remote Control administrators can diagnose and fix both application and device settings found on mobile devices. Administrators can help new users learn to use the device or experienced users learn the features of new installations -- all from a remote location without ever being in physical contact with that device.

• Remotely diagnose and remedy applications and device settings.

• Give assisted guidance to an end-user.

• Receive real-time views of the target device display to understand what the end-user is experiencing.

• Provide the administrator a remote process view along with a file explorer.

• Successfully resolve field issues in the most const-conscious and time-saving way.

Avalanche Remote Control saves time, money and best of all, your network administrator’s sanity.